Standards of Practice

At its June 8, 2012 AGM, ACCUO adopted standards of practice to serve as a guide for the establishment of practices, policies and procedures in ombudsperson offices, while taking into account distinct institutional contexts. The standards reflect the unique nature of the work of ombudspersons in post-secondary institutions in Canada. With a focus on fairness, equity and respect, the ombudsperson builds capacity for accountability and facilitates fair resolutions that foster trust between an individual and the institution.

ACCUO Standards-of-Practice (June 2012)