An ombudsperson (also known as an ombudsman or ombuds) is concerned with the right of every person to be treated fairly. The ombudsperson helps to resolve problems and conflicts at no cost to the complainant.
Ombuds offices are founded on the principles of independence, impartiality, accessibility and confidentiality. Many have the ability to investigate and recommend and promote changes to practices and regulations, and help to hold institutions accountable. They are guided by a commitment to fair treatment and fair process.
There is no standard qualification to become an ombudsperson at this time. However, certain skills are essential for an ombudsperson, including excellent listening and analytical skills, as well as a keen sense of fairness and sound judgment. Ombudspersons come from a variety of backgrounds, such as, student services, law, social work, and academic disciplines.