Job Posting: Associate Ombudsperson, Western University
Hours per Week: 35
Salary Grade: $65,000 – $90,000, commensurate with experience.
About Western
Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the “Western Experience” – an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.
Office of the Ombudsperson
The Office of the Ombudsperson provides an impartial, confidential environment in which students can discuss a University related problem or concern and, when appropriate, to assist University administrators in ensuring Western is a fair environment in which to study, work and live.
Responsibilities
Join Western’s dynamic Office of the Ombudsperson as an Associate Ombudsperson, where you’ll be a critical resource for students seeking guidance on University-related concerns. In this pivotal role, you’ll offer confidential and impartial advice, resolve complaints and conflicts, and provide consultation and investigation services. Your diplomacy skills will ensure the University community receives top-notch support. In addition to your direct work with students, you will contribute to the overall effectiveness and responsiveness of the Office by supporting key operational functions. This includes coordinating financial processes, managing appointment scheduling, and overseeing front-line communications. You will also play an important role in evaluating and refining administrative procedures, identifying opportunities for improvement, and implementing best practices. Maintaining the office’s website and preparing reports and resources will further ensure the delivery of timely, accurate, and accessible information.
Qualifications
Education:
•Undergraduate Degree
Experience:
• 5 years’ progressive experience working with post-secondary students
• Experience in advising individuals on conflict management and mediation
• Experience communicating with individuals in senior positions
Knowledge, Skills & Abilities:
• Ability to collect and analyze data in an objective manner to make appropriate decisions and recommendations
• Ability to demonstrate a high level of professionalism and to work effectively and efficiently with internal and external clients at all levels of the organization
• Ability to investigate defined issues, solicit input, and suggest remedies and alternative approaches that meet the needs of the situation
• Ability to use judgment and quickly acquire the knowledge necessary to assess and prioritize demands
• Knowledge of general office procedures, best practices for assessing, developing and implementing new business processes and procedures
• Organizational skills to manage multiple assignments that are accurate and thorough, sometimes of a complex nature or involving competing priorities
• Ability to ensure expenditures and resources are within allotments, and to make appropriate modifications when required
• Competency to maintain confidentiality and treat sensitive information with discretion
• Client service skills to understand client needs and expectations, with a desire to deliver helpful and reliable service to the University community
• Ability to identify opportunities for improvement and actively support change initiatives
• Ability and willingness to employ a consultative and collaborative approach to addressing issues and making decisions
• Commitment to ongoing professional development with a desire to take on new challenges
• A well-defined sense of diplomacy, including solid negotiation and conflict resolution skills
• Ability to remain highly motivated, resilient, innovative, and collaborative when faced with challenges
• Intermediate computer skills in Microsoft Office Suite
• Influential interpersonal skills that build positive and strong relationships
• Familiarity with University policies and procedures preferred
Interested applicants are asked to visit: https://recruit.uwo.ca for further information and to apply online referencing job #38516 by 11:59 PM on April 28, 2025.