The Osgoode/FCO Certificate Essentials for Ombuds March 2021

The authoritative course for today’s Ombuds and similar investigating and dispute resolution roles.

You will get practical tips and strategies on some of the key areas including:

• The initial handling of concerns and complaints
• Effective early resolution techniques
• Inquiries and investigations (gathering and assessing evidence, developing
cooperative resolution techniques and preparing case summaries)
• Developing recommendations and appropriate remedies

Register today at:
osgoodepd.ca/ombuds

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