The authoritative course for today’s Ombuds and similar investigating and dispute resolution roles.
You will get practical tips and strategies on some of the key areas including:
• The initial handling of concerns and complaints
• Effective early resolution techniques
• Inquiries and investigations (gathering and assessing evidence, developing
cooperative resolution techniques and preparing case summaries)
• Developing recommendations and appropriate remedies
Register today at:
osgoodepd.ca/ombuds